1.    All purchases are final. No refunds, cancellations, or exchanges will be accepted once order is confirmed.

2.    If an item is unavailable,

a)    Replacement may be selected

b)    Cash refund (via bank transfer) will be provided

c)    You may switch the balance to store credit and spend during next purchase. 

**Kindly provide IG username / Whatsapp number so we could reach out to inform ordered item out of stock

3. Store credits are strictly non-refundable, non-transferable, must be used within the validity period stated. 

4. If you received defective or wrong item for your order, kindly contact us within 48 hours of receiving the parcel with clear photos with your order details. We will determine the eligibility and if the condition is eligible for refund, we will proceed to the refund process.

5. The following are not considered defects:

•    Color differences resulting from different lighting / screens of devices

•    Minor measurement variations (±1–3cm) 

•    Loose threads / minor stains smaller than 2cm

•    Fabric expectations 

•    Change of mind / personal preference / chose wrong size

7. We are not responsible for lost parcels due to incorrect shipping information / failed attempt to deliver / unclaimed and returned parcels. Any additional shipping cost will be borne by the customer.

8. Refund / Store credits for out of stock items from a pre-order batch will be processed after all the parcels sent out to avoid delays of shipment.